Support

We are here to help.

Email: hello@hagwow.com We reply within 2 business days.

When you write, include the email address on your account, your device (for example, iPhone 14 or Samsung A15), and what happened.

Common questions

How do I cancel my subscription? On iPhone: Settings, your name, Subscriptions, Hagwow, Cancel. On Android: Google Play, your profile picture, Payments and subscriptions, Subscriptions, Hagwow, Cancel. You keep Premium until the end of the period you paid for.

How do I get a refund? Refunds for purchases made in the app are handled by Apple or Google. On iPhone, go to reportaproblem.apple.com. On Android, request it in Google Play under your order history.

I paid but Premium is not showing. Open the subscription page in the app and tap Restore purchases. If that does not work, email us with your receipt.

How do I delete my account? See hagwow.com/delete-account.

How do I report another user? Open their profile in the app and choose Report. You can also block them there. For anything urgent, email hello@hagwow.com.

How do I report a mistake in a lesson? Use the report button in the lesson, or email us with the grade, subject, and lesson name.

Privacy questions Email privacy@hagwow.com. See also our Privacy Policy and Children's Privacy Notice.

Hagwow Inc.
Mactan Newtown, Lapu-Lapu City, Philippines